You are a Cruise Line – we know your needs
Looking for solutions to help you in your cruise line business or boat tour operations?
What you need is a versatile and flexible system that meets the special requirements of your tour operation.
Cruise-specific functions for the special requirements of your market
The solutions we offer include the full-fledged reservation system Pacific in a special Cruise Line version, our Internet Booking Engine, and the Customer Relationship Management system Emerald. These systems offer cruise-specific functions to best support the special requirements of your market.
- Pacific – a web-based reservation system
- Internet Booking Engine – a powerful IBE for online booking
- Emerald – a Customer Relationship Management system
We are pleased to have found in Pacific and Emerald a comprehensive solution for our diverse challenges in reservation and customer management. The cooperation with our partners is characterized by the greatest possible flexibility and customer orientation.Anna Lüftner
Head of Public Relations and Marketing, Lüftner Cruises (2014)
Tour Operator System for Cruise Operators
Pacific for Cruise Lines offers a graphic cabin reservation, a detailed cabin availability check and several lists. Get an overview of all available cabins and the table allocations available. Make reservations quickly and conveniently according to your clients' wishes. All relevant documents for a cruise operator are also provided (lists, vouchers etc.), as well as special statistics on cruise-specific information (turnover per cruise night etc.).
Additional functions for Pacific are also being developed: a fully integrated gift order function and a Fidelio interface to transmit all passenger data to your ships. The following functions are part of the cruise module (most of them are developed already, some are still on the road map):
Special Cruise Functions of Pacific
- Ship Inventory / Vacancy
With graphics or as a table
- Cabin Reservation
For every day and every route, blocking of cabins for combined trips ("round-the-world cabins")
- Table Reservation
Set or "wish"
- Special Procedure for "to be announced" passengers
- Special Price Procedures
Price depending on cabin occupancy, rates for children, bulk beds, price for combined trips (reduction if consecutive routes are booked)
- Gift Order
"Hidden" for customer, deduction of agency commission, special list for cruise ship
- On Board Credit
- Convenient Management of Allotments and Deck Plans
- Sub-allotments and Yield Management
- Bus Management
Pick-up / drop-off management, lists for driver
- Cruise Documents
Manifest, ship voucher, cabin list, table reservation, various statistics
- Interface to Property Management Systems
E.g. Fidelio Cruise
Internet Booking Engine for Cruise Operators
With our Internet Booking Engine, your customer can carry out their booking right on your website, too. The new real-time integration with Pacific for Cruise Operators sends bookings directly to the system. Separate booking pages for B2B and B2C have become as normal as managing separate prices for these sales channels.Internet Booking Engine
Customer Relationship Management for Cruise Operators
The CRM system Emerald supports the entire value chain of the tourism process – from initial contact and catalog orders to campaigns, complaints, and sales. When connected to Pacific, the two systems interact and exchange data in real-time. When a booking is entered in Pacific, the customer data immediately becomes available in Emerald for campaigns such as up- and cross-selling.Customer Relationship Management Emerald