You want to do CRM – we offer an all-in-one solution
Looking for ways to better understand your customers and also sell more?
Nowadays the importance of retaining existing customers and expanding business is more important than ever. It can be up to ten times more expensive to win new customers than to keep your existing ones!
Managing your customer relationships properly
The better you understand your customers, the better you can respond to their needs. A Customer Relationship Management system (CRM) therefore saves all your customers' data, including name, address, characteristics and previous bookings. Based on this information, you can communicate purposefully and effectively with your customer. Thanks to the semi-automated contact history, you are always able to evaluate who was contacted when and how, and what happened – making all your marketing activities measurable!
Invest in your customer – use Emerald to get to know your clients
With Emerald, ISO has developed a tailor-made CRM solution to the needs of the tourism market. It supports the entire value chain and covers all necessary customer-related activities from the first point of contact. Every activity handled by your departments gives you more information about your customers, thus completing their profiles. We also offer iEmerald – the mobile CRM for your sales staff.Emerald Customer Relationship Management for Tourism Request reference list