Tour Operator Software: Package Builder & Package Customizer
Depending on the nature of your business, you can offer packages in different variants. Some packages need to be rather static and offer no choices to the customer, while other packages can be very "open", with many choices. Such openness and flexibility during the purchasing process requires powerful software with an intuitive user interface, so that users can easily customize packages to their individual preferences.
At the same time, such freedom and openness can lead to confusion. Therefore, users need good guidance and control to get to the desired result in the best and fastest way.ITS offers two different software solutions for this purpose: the Package Customizer and the Package Builder with various add-on modules. These components are integrated into your website.
Modul 1: Package Customizer
The Package Customizer allows the user to customize the services within a predefined package structure to suit personal preferences. The booking process starts with a calendar display that shows all package components with their dates and the lowest entry price and availability for each item.
Thus, your customers can immediately see when the services take place during the trip and at what price. By clicking on the travel component, the customer can adapt it to his or her individual needs, e.g. by selecting a different room category or adding or exchanging optional services. You, as the provider, generate additional sales through this upsell and cross-sell.
Modul 2: The Building Block Packager (Package Builder)
The Package Builder allows you to define a purchasing workflow that guides the user through the process. In doing so, it enables them to freely select and combine services.
The module packager is a booking route for online sales of travel services for consumers and travel agencies. You can pre-populate the Packager workflow with the individual travel modules, making them available for B2B or B2C sales.
The user goes through the preconfigured workflow and gets live vacancies of individual services based on travel dates and number of people to choose from. During the sales process, the user keeps an overview of the total price and can close the shopping cart for payment at any time.
ISO solutions offer you these advantages
- Guided, intuitive workflow – with optional login
- Dynamic suggestion of additional services
- In-house services and externally purchased services from other providers online
- All travel service types and structured shopping cart
The Package Builder guides your users through the booking workflow, offering them one package component at a time. Users can select the individual services and complete the booking. Each travel provider offers different services within such a package workflow. We accommodate this flexibility with the necessary add-on modules for your specific needs. You can integrate any type of travel service into this chain. And you can define the order how these travel services appear in the workflow.
Any of the following travel types and modules can be combined:
- Extras, tours and activities
- Rental car
- Transfers and Transport
- Dining and Restaurant
These services can be obtained from external provider systems such as GDS, bed banks, service providers, etc. Alternatively, you can load them manually into your own reservation system and CMS (Content Management System). The ISO Package Builder can manage both the external and the internal services and display them accordingly.
Each of the modules offers a list view and a map view for the best overview. The user can sort and filter all results and branch to the detail pages for more information. If available, rating information can also be displayed.
Additional module – Flights
The flight can serve as the starting point for planning a trip, afterwards the system will suggest other services.
The system can also offer the flight as an additional service if the customer has already booked other services, such as accommodation, tour or excursion. The flight service can be easily integrated into an existing package or individual service workflow.
Special Flight Features:
- easy selection of airports (preconfigurable for your routes)
- Cross-Sell of ancillaries
- Cross-Sell of non-flight related services
Additional module – Accommodations
Offer your customers all types of accommodation services, i.e. hotels, apartments, villas, etc. with this module. After the user has selected an accommodation from the list of results, it is followed by a detailed view and finally it is added to the shopping cart.
The module also allows its user to efficiently filter and sort the results. A room selection page gives the user a clear view of prices, occupancy and availability.
Additional module – Extras, tours & activities
Your customer will be offered additional services depending on the specified travel date and the selected locations. Depending on the connected suppliers, these can be sightseeing tours, tickets to sights and attractions, meet & greet service and any other type of additional service you wish to offer. The customer can select one or more extras, for all or individual passengers on his booking. Depending on the selected extra, time and meeting/pick-up point can be specified.
Functions for extras, tours & activities:
- In-house services and externally purchased online from other providers
- Intuitive filters
- Map view and list
- Sorting function
Additional module – Rental car
In this module, the customer can order rental cars with or without driver. The customer specifies the desired rental location & time, as well as drop-off location & time and the system shows the available offers. The customer can select the desired category from the offers. Depending on the destination, the special conditions are displayed and any other required mandatory information, such as the age of the driver.
Additional module – Transfers and Transport
The customer can book his desired transfers, for example from the airport to the hotel, as well as any desired extended transportation services, such as a multi-day bus trip including sightseeing. The customer can enter the dates, the desired departure point and time, and the desired arrival point and time.
Additional module – Dining and Restaurant
This module allows your customers to book their specific restaurant preferences before they travel. The customer enters the day and time and the desired type of catering (special cuisine such as "local" or "Italian" or "traditional / modern"), as well as optionally the type of restaurant (for example, "star cuisine" or similar). The system displays the available offers and the customer can make the desired reservation. If available, specific menus and menu suggestions can also be displayed here.
Interested? Please contact us!
Our expert team has gained immense knowledge in the travel and tourism industry by implementing scalable and successful customer driven online booking engines and websites. We achieved this through many years of experience implementing high volume transactional e-commerce solutions for large tour operators, travel intermediaries and airlines.