Booking and packaging for Theme Parks and Attractions
Increase your turnover as an operator of amusement parks or similar attractions by offering your customers add-on services as part of the booking. We will gladly support you in:
- Pacific – a web-based reservation system
- Internet Booking Engine – a powerful IBE for online booking
- Emerald – a Customer Relationship Management system
Whether Pirate Lair or Knight's Castle …
… have you ever booked tickets at vacations.legoland.com? Then you have probably been offered additional services such as accommodation, parking, theme meals etc. This means you have already come into contact with our Internet Booking Engine and our software Pacific. With just a few clicks, our booking system creates an attractive package matching the customer profile, and presents this on your website. In order to offer the widest possible choice, Pacific combines the services of the park and hotel as well as those of external partners. Thus the portfolio of services becomes almost inexhaustible, with plenty of offers available in each price category.
Thanks to ISO’s Pacific, we can now sell our entire range of products, along with various amenities, online to our end customers.Hans Aksel Pedersen
former Managing Director, LEGOLAND Parks (2013)
Web-based booking system for Theme Parks and Attractions
Pacific is your hub, where all services can be managed and booked. We can connect it online to your ticketing system and other booking systems of external service providers (e.g. for hotels, transfers, even flights). Your customers book all offered services directly in the underlying systems – without any manual reworking on your part. You can also manage and sell your own services in Pacific.
Simple, secure billing
To make payment as easy and secure as possible for your guests, all common payment methods can be integrated – from credit cards to PayPal. For our Pacific customers we cooperate with Telecash (Germany) and Adyen (USA) as well as various other payment providers. The billing takes place directly at the providers via a PCI DSS-secured page, so that payment data does not have to be stored in our system.
Pacific is steadily being developed further. We are currently working on the connection to Qsmart, a smartphone app (iOS, Android) for Express Pass tickets. Thus special guests at the park can enjoy preferred access simply by pulling out their mobile phone.More info on Pacific - Solution Suite for Travel Providers
Content Management and Internet Booking Engine
We use the content management system Magnolia for the administration of the description texts, pictures of the locations and videos. Magnolia is a cost-efficient open source solution, which we are successfully using together with Pacific. Magnolia Core does not require any licensing costs, yet covers a wide range of possibilities:
- multi-channel, voice and site features
- personalize special offers for a better customer experience
- a scalable, solid Java platform
- ready of integration and future-proof
Using Magnolia, we also create your individual website and Internet Booking Engine (IBE). You can present your entire product range in an attractive way while making it bookable online – all in a few simple steps. This lets you sell all products and services in your desired languages and currencies.Internet Booking Engine
Every customer is different, making individual offers necessary. For this purpose we offer you the Customer Relationship Management system Emerald. Emerald evaluates customer profiles based on rules that you define. This allows you to create targeted marketing campaigns to provide each customer with the matching offer based on their profile. Thus new customers become enthusiastic “regulars”.Customer Relationship Management Emerald
Would you like to know more?Request Online Demo Request reference list